General Terms and Conditions
- Paying for your Meghan Telpner Inc. order constitutes the acceptance of our terms and conditions outlined below.
- Registration and payment for classes/workshops/events is non-refundable. Due to the limited class size, we can not offer you a refund should you have to cancel. The class however is completely transferable. Should you be unable to attend, you are welcome to send someone in your place. Unfortunately, should you be unable to find a replacement, we can not offer a make-up class or transfer your registration to another workshop.
- Due to limited class sizes, we are unable to reserve spots in any classes or retreats without payment. Should you choose to pay by cheque, should that class fill before your cheque is received, we will send it back, or you can choose for us to hold payment towards an upcoming class.
- Registration and Payment for retreats: Retreats with Meghan Telpner Inc. are paid directly to Meghan Telpner Inc. through this website or through a pre-agreed method. Payment of a deposit indicates that you have read and agree to these terms and conditions.
- Goods remain the property of Meghan Telpner Inc. until payment is received in full.
- Most Meghan Telpner Inc. items are registrations and/or digital downloads, but there is a possibility that certain items may be temporarily sold-out. In this case, we will indicate online that this item is currently not available. In this situation, please check back soon to see the status of your desired item/class/retreat
- We strive to create educational materials that would be of interest. This is not to be taken as medical advice. Please always consult your physician before taking on any new diet or lifestyle practice.
- E-books are sold as electronic documents. Hard copies are not available at this time unless specified on the product page.
If you have any questions or concerns regarding our books, mp3s, classes, workshops or retreats email: hello(at)meghantelpner(dot)com
Terms And Conditions On Online Courses/Programs
Our Limited License to You:
You are purchasing one single copy of the online product. Duplicating, sharing, or uploading product files to sharing sites is considered stealing, those who decide this is a bright idea will be prosecuted to the full extent of the law.
All digital Meghan Telpner Inc. products are protected by copyright, trademark, and other intellectual property laws. The Product is provided solely for your personal, noncommercial use. You may not use the Product or the materials available on the Product in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Product. You may, however, from time to time, download and/or print one copy of individual pages of the site for your personal, noncommercial use, provided that you keep intact all copyright and other proprietary notices.
Refund Policy Our commitment with everything that we do is to help you improve your health. These programs are for individuals who are serious about improving their health. These programs are downloadable and/or viewable through streaming. There are no refunds, no exceptions. Please read the product descriptions carefully and ensure you are aware of what you are getting. Note that it is your responsibility to ensure your computer is up for the job.
Technology Issues: You are responsible for ensuring you have all of the necessary technology to run these online programs. Refunds will not be offered based on your technical issues. Please ensure you can clearly view our preview videos and download the sample documents in advance of purchase if you have any concerns about your computer’s capacity to handle this type of program. We will be liable for any technical issues beyond the steady serving of our own website.
Bonus Packages: If you opted to register for one of the package options, it is your responsibility to use the bonus by the deadline date. All credits to MeghanTelpner.com must be used on or before expiry date. No extensions will be offered and the credit must be used in its entirety in a single purchase. There is no cash value or cash refund value of any credit notes. If you chose a package that includes a 20 minute consultation, it is your responsibility to book it before the deadline date. Meghan Telpner Inc. is not responsible for anything relating to transactions with third party companies that are being promoted or offering additional bonuses in connection with this program.
Terms And Conditions On eBooks, Guides and MP3s
- Download links for e-products (books, guides and mp3 lectures) are valid and functioning for one (1) download per link.
- It is the sole responsibility of customer/purchaser to know where downloaded files end up on their own computer systems and to back-up any downloadable products. Meghan Telpner Inc. is not responsible for lost documents, crashed computers etc. and will not send any additional download links for lost/misplaced files. Would you call Amazon if you left a book on an airplane asking them to replace it?
- Once your download link is sent to you, it is your responsibility to download all documents in a timely manner.
Delivery of e-books or documents to accompany class registration should be received within 5 minutes of placing order. This an automated process and should function efficiently 24hrs a day. If you do not see an email with a confirmation and link to download your product please do the following:
- Confirm that payment went through
- Confirm that you entered the correct email address
- Confirm that the document did not go to any other folders, such as junk/trash
All orders will have a receipt number. If you are not sure whether a purchase went through email support(at)meghantelpner(dot)com and someone will look into the matter and get back to your within two business days.
Terms and Conditions on Hard Goods / Products
Shipping & Returns
Provide Correct Shipping Address: Customer is responsible for providing correct shipping address for Canada Post and/or UPS deliveries. Please make sure your delivery address is correct and complete! Meghan Telpner Inc. is not liable for an incorrect delivery address, though we’d love to feed the world, I am sure you want what you ordered for you, not your neighbour.
Packages ship with Canada Post or UPS depending on the size, weight and destination. Please indicate in the Notes section if your delivery address has any limitations or special instructions. If this note is missing, and the package is returned to us as undeliverable, customer will be responsible for any and all reshipping fees.
When Will You Get Your Stuff?
All orders with leave the Love In The Kitchen Headquarters within 96 hours of the order being placed. Orders placed over the weekend will not be filled until the following business day. Orders typically arrive to their destination within 6-10 business days, but delivery can take up to three weeks. These packages are NOT insured with the post office. If you would like your package insured, you can email our customer care department and we can make arrangements to send your package Express Mail International. Shipping costs are usually doubled when using the Express method of delivery.
Domestic Shipping Rates
We are currently only shipping hard goods within Canada. Once we get this running like a well oiled machine we plan to start shipping heath around the world. In the meantime, save some fossil fuels and see if you can find a supplier a little closer to home if Canada is not where you call home.
Shipping rates are calculated based on the size of the item you are purchasing and it’s weight. We did this because sometimes things are heavy and come in small packages, and sometimes things are light and come in little packages. Sometimes things are small and cost a lot and sometimes things are big and cost very little. So went with size and weight to keep it fair.
We offer Expedited Shipping on most orders. Paying for Expedited Shipping gets your order out a little bit faster.
We will ship your order as fast as your paid shipping allows.
If you would like your package to have Overnight or 1-2 day guaranteed shipping service, please give us a call and we’ll see what we can swing.
*Expedited shipping does NOT apply to Free shipping (orders over $300 before tax).
We Ship From:
Love In The Kitchen Headquarters
26 Noble Street, Unit 6
Non-Refundable: Meghan Telpner Inc is not responsible for Lost/Stolen/Mis-routed/Not Received packages. If such a misfortune occurs, for our part, we will file claims with the post service on your behalf. If an undelivered package is returned to us, you can choose to: 1. Receive a refund for the items bought (minus the initial shipping fee) or 2. We can collect another shipping payment from you and attempt to reship the items that were returned to us.
Return Policy: All of your purchases from Meghan Telpner Inc. are covered by our 30-day money back guarantee on all sealed items. We also offer a 48-hour response time (Monday through Friday) on your e-mail requests. Please e-mail or call within 30 days of the shipment date to receive authorization and return instructions. If you do NOT get a response to your email or phone call within 48 hours, it is safe to assume the correspondence was not received, and you should attempt to contact us again.
If for any reason you are unhappy with a tangible product you have purchased from us, you may return it for a full refund — less shipping and handling- when in it’s original sealed package and/or unused. Customer is responsible for shipping any unwanted product back to us. Please see return protocol below.
How To Return a Product
Please write your order number on outside of the box in clear bold writing. Failure to do so may result in the box being returned to you unopened, or delays in processing your refund.
Returns are to be sent to this address:
Meghan Telpner Inc.
26 Noble Street, Unit 6
Toronto ON M6K 2C9
THE FOLLOWING MUST BE INCLUDED IN THE BOX
Full name and order number:
Reason for return:
Retreat Terms, Conditions and Cancellation Policy
By submitting my deposit and/or registration form I agree to the following:
I agree that Meghan Telpner, Meghan Telpner Incorporated, group leaders and other service providers associated with this package shall not be held responsible for any injury, damages, loss or delay. I agree to assume all risks associated with the trip and agree that no liability will attach to Meghan Telpner, Meghan Telpner Incorporated, group leaders and other service providers for any personal injury, illness, delay, loss or damage to property or health.
Neither Meghan Telpner or Meghan Telpner Inc. shall be held liable or responsible for any expenses including but not limited to lodging, meals and transportation incurred by delays or other undesirable issues outside of our control. Our package prices, unless otherwise indicated, includes accommodations, meals as outlined and at a set time and location, as well as excursions and activities set on the itinerary. Meghan Telpner Inc. reserves the right to change the program schedule if necessary. If you choose to make other meal arrangements or not participate in any part of the group itinerary no part of the package price is refundable due to non-participation. Alcoholic beverages are not included. We are more than happy to arrange additional activities and excursions for you “a la carte” and you will be responsible for the cost of additional activities.
A non-refundable 50% deposit will reserve your space. The balance is due on or before 90 days prior to departure date. If payment is not made in full by this date, you will be charged a 2% late fee for every business day that payment is delayed. Your spot may be released on a first come basis to individuals on the waiting list. Reservation is effective upon receipt of the deposit and follow-up registration form.
If you are unable to come due to any reason you may send someone in your place or contact us for information on wait-listed individuals. If only the deposit has been paid, the new participant should pay you the deposit and you should notify us of the name change. The new participant should pay the remaining balance, due 90 days prior to departure. If full payment has been made, simply have the new participant pay you the full amount and notify us of the name change. Note: Only one name change per reservation. Name changes may occur up to 5 days prior to departure.
Because our prepayments are not refundable, we highly recommend that you protect your investment with travel insurance for your trip.
All participants must fill out a registration form in order to participate. Submission of the registration form along with receipt of payment constitutes acceptance of these terms and the Meghan Telpner, Meghan Telpner Incorporated cancellation policy.
Note: We reserve the right alter, within reason, any terms and conditions without notice.